WARRANTY, RETURNS AND EXCHANGES

 

30 DAY MONEY BACK GUARANTEE
If, for any reason, you’re not completely satisfied, you can receive a full refund within 30 days of purchase, guaranteed! We have a hassle-free return policy to make the return and exchange process seamless.

WARRANTY
We guarantee QUBA.PRO products to be free of defects in materials and workmanship to the original buyer within 12 months of purchase. This warranty does not cover damage due to misuse or extend to any QUBA.PRO product that has been modified. Only original QUBA.PRO products are covered under this warranty.

RETURNS & REFUNDS
Unused items can be returned within 30 days of purchase. For Return or Exchange, please first send us an email at sales@quba.pro stating your name, email, phone, order number and the specific product you purchased from us. Once you receive our confirmation, send your item to the address for the Returns / Exchanges (will be noted in the QUBA.PRO email). Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your PayPal account, within a certain amount of days.

EXCHANGES
We will replace your item if it comes defective or damaged. For exchanges, please first send us an email at sales@quba.pro stating your name, email, phone, order number and the specific product you purchased from us. Once you receive our confirmation, send your item to the address for the Returns / Exchanges (will be noted in the QUBA.PRO email).

LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your PayPal account. Then contact your credit card company, it may take some time before your refund is officially posted. Next check your PayPal account again. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at sales@quba.pro.

SHIPPING
To return or exchange your items, please send us an email at sales@quba.pro.
Pleas note: If you are shipping an item over $65, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 
 

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